POS HELP DESK TECHNICIAN

Responsibilities:

POS helpdesk technician will be responsible for answering incoming support calls (95% phone, 5% other methods) and providing efficient, strong customer support. You must be teacher, technician, and record keeper while handling multiple tasks in a high-paced and pressurized environment.

Required Skills:

• Must be experienced in Help Desk telephone support
• Ability to troubleshoot and resolve PC and related problems
• Ability to work both independently and in a team
• Strong written & communication skills a must
• Must be available to work evenings and weekends
• Must be willing to travel nationally

Additional skills:

• Experience with POS systems (Fujitsu/ICL or STS coalition) a plus
• Experience coordinating/implementing new POS systems and upgrades is helpful

We offer full health and dental benefits, life insurance, and a 401K plan. If you choose to eat in, we'll even buy lunch!

Submit your resume and salary requirements to jobs@kwi.com.

Keywords: Help Desk, Customer service, retail, technical support