LOSS PREVENTION SERVICES

Minimize shrink — in an age when every dollar counts.

Shrink, theft and non-compliance can cost a business millions of dollars every year. That makes companies less profitable and less competitive.

Our LP services can help reduce shrink and provide an early, on-going, return on investment. We follow best practices to implement physical security, perform data analysis/investigations and help prevent employee fraud. Our expert consultants can offer objective insight into your policies and procedures. Comprehensive services range from POS monitoring, physical security and tip lines to letter programs and more.

• Develop and maintain key control program (keying and coring)
• Review current safe specifications and procedures; assist in safe repair and bidding for new safes
• Assist with burglar alarm layout and weekly review of open/close reports

• Daily Incidents - Over 130 different queries identify the problem store/associate. These reports drill down to transaction/SKU level to clearly identify fraudulent activity.
• Weekly Trends - A series of weekly control point reports are run to identify exceptions by ranking types of POS activity. These point out changes in "normal" operation trends.
• Special Needs - Hosting, customization, and training are also offered.

• Investigations
• ROI Case-by-case
• LP Consulting to improve: store operating policies and procedures, loss prevention guidelines, cash management processes, alarms, POS monitoring, and more.

Civil recovery is your right to apply for civil damages or penalties under state statutes for retail theft. The Zellman Group's nationwide network of attorneys and automated computer tracking methodology enable the pursuit of civil recovery throughout the US.

• Two decades experience developing and implementing recovery programs; dramatically increases success rates and total dollars returned.
• Lead attorney with in-depth retail/hospitality loss prevention and litigation expertise.
• Network of attorneys who can implement recovery procedures in every major jurisdiction - no escape for offenders who cross state lines.
• State-of-the-art case recovery and results.

• Civil demand (shoplifting)
• Employee restitution (employee theft)
• "Of Counsel" attorneys utilized in the most active states
• Litigation and court filings
• Promissory notes, court ordered restitution and all related legal needs
• Multiple payment plans for offenders

• We perform all recovery processes; frees your staff from details of legal matters
• Simple one-stop provider for all recovery efforts
• No additional legal fees and payment plans help increase your collection rates
• Excellent communication and individualized processes

Whether you have two or two hundred locations, you may find it difficult to take the pulse of compliance everyday. As your LP partner, The Zellman Group provides a nonbiased and objective review of each store's alignment with company operational and loss prevention policies and procedures. We help maintain the consistency your profitability requires.

• Facilities
• Inventory
• Physical security
• Safes
• Alarms
• Keys
• Employee awareness
• Cash management
• Register and media
• Cash control
• Deposits
• Offsite facilities
• And more

• Dedicated field auditors take the staffing burden off you.
• Highly experienced auditors customize the process to your business needs.
• Standardized procedures produce a consistent and timely deliverable to share throughout organization.
• Web-based reporting within 24 hours — fast and paperless
• Immediately raise awareness to critical issues

Your everyday transactions are the lifeblood of your company — success demands the utmost accuracy. The Zellman Group can provide a regular review of each location's compliance with your company's transactional and financial policies and procedures to maintain consistency across the chain. Sales audit may also identify training issues in your field organization.

• Credit card sales
• Credit card returns
• Cash refunds
• Post voids
• Mid voids
• Gift cards issued
• Merchandise credits issued and redeemed
• Gift Certificates redeemed
• Employee sales
• No sales
• Paid outs
• Closeout paperwork
• Deposit slips

• Full sales audit capabilities frees your staff for core operational/financial functions.
• Dedicated, experienced sales auditors provide consistent analysis.
• Cross-trained staff ensures we deliver 100% uptime and stay ahead of your sales audit media flow.
• Electronic reporting of scores and results via fast, paperless process.
• Our compliance skills provide the most thorough audits possible.

Turnover is a never-ending challenge. No matter how good your HR skills, it's tough to gauge if a job candidate is telling you the whole truth. Professional employment screening by The Zellman Group takes the guesswork out of hiring, while saving you the time and cost of excessive turnover. In addition, our thorough screening process can help minimize loss and prevent negligent hiring lawsuits.

• Pre-employment candidate surveys
• Basic candidate survey
• Management level survey
• Professional background searches
• Social Security Number Trace
• County Criminal Record Search
• CRIM Off Trace Package
• Pre-Employment Credit Report
• Driving Record Search
• Employment and Education Verification

• No initiation or set up fees keep costs low
• Wide assortment screening vehicles covers all the angles.
• Web-based reporting enables fast turnaround to keep hiring process moving
• Increased hit rates
• Superior customer service and responsive support simplifies hiring process

Take the mystery out of sales floor interactions and customer service guidelines compliance. Our expert staff will assess your existing shopping program and help reconfigure or custom-design a new plan to ensure store associates follow your service policies. A proven way to improve store sales and pull higher returns on your personnel investment.

• Customer service
• Product knowledge
• Store image
• Other customized criteria

• Fresh perspectives provides consistent, objective reporting
• Fast, reliable information in web-based format speeds turnaround and results
• Thorough approach, rich in detail for quick issue resolution
• Simplifies your customer service shopping objectives