HELP AT HAND, 24/7

Call back in 20 minutes? No way!!

For urgent issues essential to customer service, the KWI Help Desk response is immediate. We resolve the issue while you are on the phone. Less urgent, procedural issues are also handled with speed

All Help Desk support is provided by our own onsite staff stationed at the KWI headquarters, available 24/7. There is no outsourcing to India or anywhere else. When you call, you speak directly with a dedicated, committed KWI employee who is expertly knowledgeable in all our store and back office systems.

We're proud to report that our average uptime is 99%! Yes, that's exceptional. But still, we recognize that questions, problems or unanticipated needs occur, and when they do, you need answers fast.

Our Help Desk is constantly evolving in a continuous improvement process. We are alert to the special needs of each individual client, so we can not only resolve your issues but help prevent them from occurring in the first place. We monitor recurring issues to address your root cause conditions, and adjust our systems to accommodate your needs in every way possible.

We also make it easy for you to track progress on projects where you have requested help. It's all part of our commitment to be as transparent and accountable as possible.