Welcome To KWI

The Leading Providers of Cloud Technology for Specialty Retailers

Customers expect more from retailers than ever before. They demand that they not only meet their needs, but that they anticipate them. They look for unforgettable experiences and flawless customer service, delivered at their time of need. Fail to deliver, and you could lose out to a competitor that can.

 

The good news for retailers is that the technology you need to support these types of seamless shopping experiences is out there. The even better news is that it doesn’t have to be complicated.

 

KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. We combine Point of Sale, Merchandising, eCommerce, CRM, and Loss Prevention into one cloud-based platform. And we are as passionate about service as we are about tech. Our team of retail tech experts are committed to helping customers get as much value from our solutions as possible.

 

For brands with the right vision, technology, and partners in place, there has never been a better time to be in retail. The future of retail is unified commerce. We look forward to learning more about your business, and how KWI can help you achieve your goals.

 

Sincerely,
Sam Kliger
Founder & CEO of KWI

Cloud 9 Point of Sale

  • Drive sales and improve your customers' shopping experience with this groundbreaking, omni-channel POS tool, which has powered 30 million transactions and counting
  • Supports in-store and online purchases, fulfillment, and returns and exchanges
  • EMV certified, hardware encrypted, and Apple Pay & Samsung Pay supported

Merchandising

  • Take control of back office operations with KWI's fast and flexible merchandising information system.
  • Our data warehouse stores your information forever -- you'll never lose a record again.
  • See sales and inventory in real-time and access on-demand and scheduled reporting .

E-Commerce

  • Everything you need to power your eCommerce store
  • Create a truly unified operation -- our eCommerce solution integrates with other KWI tools
  • Run eCommerce and in-store solutions from a single database and easy-to-use platform

Omni Channel Suite

  • Real-time customer look ups, item locators, pricing & availability checking
  • Locate what the customer wants, anywhere in the enterprise: In-Store, eCommerce & Available to Ship
  • Sell it & ship it or provide pick up in another location
  • Pre-Integrated with FedEx & UPS

Customer Relationship Marketing

  • Grow your business with KWI Customer Relationship Management
  • Real-time data collection and advanced segmenting and targeting capabilities so you can better understand--and reach--your customers
  • Turn customers into evangelists with our CRM Loyalty Subsection

Loss Prevention

  • Protect your business, and your bottom line, with our loss prevention services division, The Zellman Group
  • The Zellman Group is North America's largest outsourced LP provider, with flexible, omni-channel services for retailers of all sizes
  • Armed with exceptional data and reporting tools to help you understand and protect your business

Service & Support

  • Get even more value from our technology solutions with 24/7 support from our retail tech experts
  • A dedicated business analyst will work with you as an extension of your team
  • ``Four Seasons`` inspired customer service, with support available around the clock

Cloud Infrastructure

  • Leverage best-in-class technology solutions and benefit from continuous platform enhancements
  • Rest assured your data is secure with our privately owned and managed cloud
  • World-class hardware and partners ensure optimal performance and seamless data recovery

Single Database

  • All the commerce solutions you need to grow your retail business, from a single database
  • Proprietary enterprise-level infrastructure supports real-time retailing, integrated retail solutions, and advanced data analysis
  • Unleash the capabilities of Unified Commerce: Seamless, memorable experiences for your customers, online and off

Brands That We Work With

KWI unified commerce into a single database, designed to help specialty retailers grow their business

33

Years

125+

Clients

180+

Employees

24/7

Support

Commerce: Unified

The future of retail is Unified Commerce. KWI offers specialty retailers all the solutions they need to power their in-store and eCommerce businesses. Our suite of integrated tools are customizable and designed to scale as you grow. They are hosted from a single, cloud-based database, which affords users security, real-time data access, advanced analytics and reporting capabilities, and much more. KWI’s founder, Sam Kliger, invented the retail cloud more than three decades ago. Today, KWI continues to drive the industry forward with tireless innovation and white-glove customer service.

High-Tech Meets High-Service

We’re not just selling tech–we are creating long-term partnerships. We guarantee ongoing, end-to-end support from day one.

 

eCommerce doesn’t sleep. Neither do we. Our team of retail tech experts provide 24/7 support for our clients. You can rest assured your business is running smoothly and securely. We also work with you to analyze your data and to devise KPI-driven strategies that move your business forward.

In the words of our clients