Cloud 9 Point of Sale
  • Drive sales and improve your customers' shopping experience with this groundbreaking, omni-channel POS tool, which has powered 30 million transactions and counting
  • Supports in-store and online purchases, fulfillment, and returns and exchanges
  • EMV certified, hardware encrypted, and Apple Pay & Samsung Pay supported
Merchandising
  • Take control of back office operations with KWI's fast and flexible merchandising information system.
  • Our data warehouse stores your information forever -- you'll never lose a record again.
  • See sales and inventory in real-time and access on-demand and scheduled reporting .
E-Commerce
  • Everything you need to power your eCommerce store
  • Create a truly unified operation -- our eCommerce solution integrates with other KWI tools
  • Run eCommerce and in-store solutions from a single database and easy-to-use platform
OMNI CHANNEL SUITE
  • Real-time customer look ups, item locators, pricing & availability checking
  • Locate what the customer wants, anywhere in the enterprise: In-Store, eCommerce & Available to Ship
  • Sell it & ship it or provide pick up in another location
  • Pre-Integrated with FedEx & UPS
CUSTOMER RELATIONSHIP MARKETING
  • Grow your business with KWI Customer Relationship Management
  • Real-time data collection and advanced segmenting and targeting capabilities so you can better understand--and reach--your customers
  • Turn customers into evangelists with our CRM Loyalty Subsection
LOSS PREVENTION
  • Protect your business, and your bottom line, with our loss prevention services division, The Zellman Group
  • The Zellman Group is North America's largest outsourced LP provider, with flexible, omni-channel services for retailers of all sizes
  • Armed with exceptional data and reporting tools to help you understand and protect your business
SERVICE & SUPPORT
  • Get even more value from our technology solutions with 24/7 support from our retail tech experts
  • A dedicated business analyst will work with you as an extension of your team
  • ``Four Seasons`` inspired customer service, with support available around the clock
CLOUD INFRASTRUCTURE
  • Leverage best-in-class technology solutions and benefit from continuous platform enhancements
  • Rest assured your data is secure with our privately owned and managed cloud
  • World-class hardware and partners ensure optimal performance and seamless data recovery
SINGLE DATABASE
  • All the commerce solutions you need to grow your retail business, from a single database
  • Proprietary enterprise-level infrastructure supports real-time retailing, integrated retail solutions, and advanced data analysis
  • Unleash the capabilities of Unified Commerce: Seamless, memorable experiences for your customers, online and off

BRANDS THAT WE WORK WITH

  • pandora
  • tom ford
  • BrightonCollectables
  • alice-and-olivia

KWI unified commerce into a single database, designed to help specialty retailers grow their business

33
YEARS
125+
CLIENTS
180+
EMPLOYEES
24/7
SUPPORT
COMMERCE: UNIFIED

COMMERCE: UNIFIED

The future of retail is Unified Commerce. KWI offers specialty retailers all the solutions they need to power their in-store and eCommerce businesses. Our suite of integrated tools are customizable and designed to scale as you grow. They are hosted from a single, cloud-based database, which affords users security, real-time data access, advanced analytics and reporting capabilities, and much more. KWI’s founder, Sam Kliger, invented the retail cloud more than three decades ago. Today, KWI continues to drive the industry forward with tireless innovation and white-glove customer service.

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High-Tech Meets High-Service

We’re not just selling tech–we are creating long-term partnerships. We guarantee ongoing, end-to-end support from day one.

eCommerce doesn’t sleep. Neither do we. Our team of retail tech experts provide 24/7 support for our clients. You can rest assured your business is running smoothly and securely. We also work with you to analyze your data and to devise KPI-driven strategies that move your business forward.

HIGH-TECH MEETS HIGH-SERVICE

IN THE WORDS OF OUR CLIENTS