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Welcome To KWI

The Leading Providers of Cloud Technology for Specialty Retailers

Customers expect more from retailers than ever before. They demand that they not only meet their needs, but that they anticipate them. They look for unforgettable experiences and flawless customer service, delivered at their time of need. Fail to deliver, and you could lose out to a competitor that can.

The good news for retailers is that the technology you need to support these types of seamless shopping experiences is out there. The even better news is that it doesn’t have to be complicated.

KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. We combine Point of Sale, Merchandising, eCommerce, CRM, and Loss Prevention into one cloud-based platform. And we are as passionate about service as we are about tech. Our team of retail tech experts are committed to helping customers get as much value from our solutions as possible.

For brands with the right vision, technology, and partners in place, there has never been a better time to be in retail. The future of retail is unified commerce. We look forward to learning more about your business, and how KWI can help you achieve your goals.

Sincerely,
Sam Kliger
Founder & CEO of KWI

Cloud 9 POS

Drive sales. Improve customer experience
Empower store employees to perform a cash & carry, return/exchange, omni-channel, special order, and send sale all in a single transaction
Integrated mobile payments, EMV certified, hardware encrypted, and Apple Pay & Samsung Pay supported
Serverless offline mode -- never lose a transaction

Merchandising

Take control of back office operations with KWI's fast and flexible merchandising information system
Our data warehouse stores your information forever -- you'll never lose a record again
See sales and inventory in real-time and access on-demand and scheduled reporting

E-Commerce

Everything you need to power your eCommerce store
Create a truly unified operation -- our eCommerce solution integrates with other KWI tools
Run eCommerce and in-store solutions from a single database and easy-to-use platform

OMNI CHANNEL SUITE

Real-time customer look ups, item locators, pricing & availability checking
Locate what the customer wants, anywhere in the enterprise: In-Store, eCommerce & Available to Ship
Sell it & ship it or provide pick up in another location
Pre-Integrated with FedEx & UPS

CUSTOMER RELATIONSHIP MARKETING

Grow your business with KWI Customer Relationship Management
Real-time data collection and advanced segmenting and targeting capabilities so you can better understand--and reach--your customers
Turn customers into evangelists with our CRM Loyalty Subsection

LOSS PREVENTION

Protect your business, and your bottom line, with our loss prevention services division, The Zellman Group
The Zellman Group is North America's largest outsourced LP provider, with flexible, omni-channel services for retailers of all sizes
Armed with exceptional data and reporting tools to help you understand and protect your business

SERVICE & SUPPORT

Get even more value from our technology solutions with 24/7 support from our retail tech experts
A dedicated customer success manager will work with you as an extension of your team
``Four Seasons`` inspired customer service, with support available around the clock

CLOUD INFRASTRUCTURE

Leverage best-in-class technology solutions and benefit from continuous platform enhancements
Rest assured your data is secure with our privately owned and managed cloud
World-class hardware and partners ensure optimal performance and seamless data recovery

SINGLE DATABASE

All the commerce solutions you need to grow your retail business, from a single database
Proprietary enterprise-level infrastructure supports real-time retailing, integrated retail solutions, and advanced data analysis
Unleash the capabilities of Unified Commerce: seamless, memorable experiences for your customers, online and off

COMMERCE: UNIFIED

The future of retail is Unified Commerce. KWI offers specialty retailers all the solutions they need to power their in-store and eCommerce businesses. Our suite of integrated tools is customizable and designed to scale as you grow. They are hosted from a single, cloud-based database, which affords users security, real-time data access, advanced analytics and reporting capabilities, and much more. KWI’s founder, Sam Kliger, invented the retail cloud more than three decades ago. Today, KWI continues to drive the industry forward with tireless innovation and white-glove customer service.

Learn More

High-Tech Meets High-Service

We’re not just selling tech–we are creating long-term partnerships. We guarantee ongoing, end-to-end support from day one.

eCommerce doesn’t sleep. Neither do we. Our team of retail tech experts provide 24/7 support for our clients. You can rest assured your business is running smoothly and securely. We also work with you to analyze your data and to devise KPI-driven strategies that move your business forward.

Get to know us

"Technical innovation and breadth of experience were important factors in our search for a retail systems partner" said Lee Goldenberg, CIO at John Varvatos. "KWI exceeded our expectations as we talked with their existing customers about product delivery and on-going support. KWI has been delivering Cloud-based retail solutions longer than any other provider and that experience was important to John Varvatos", continued Goldenberg. "KWI's Cloud 9 Mobile POS is another example, we were looking for a mobile solution to improve our in-store shopping experience, and we were very impressed with the results of Cloud 9 Mobile deployment."

Lee Goldenberg, CIO at John Varvatos

"Brighton Collectibles, a specialty retailer with 170 stores, identified the success of Apple' s mobile POS device and the opportunity with mPOS to improve the customer's shopping experience, and the sales partner's interaction with their customers", Michael Hecht, President of Brighton Collectibles states. Hecht adds "with a new technology there are always trials and tribulations which we continue to work closely with our partner, KWI to improve upon."

Michael Hecht, President of Brighton Collectibles

Bert Barber, Manager of POS at Pandora states, "Our sales associates are more engaged and educated on product since mobile was implemented with KWI. The continual face-to-face contact with the customer allows for sales to occur with start to finish customer interaction, increasing impulse buys and basket size. KWI has been a great partner, understanding retail and is truly available to support our business."

Bert Barber, Manager of POS at Pandora

A Complete Commerce Solution for Specialty Retailers

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