We make retail work by connecting POS, merchandising, order management, ecommerce, CRM, and loyalty into one platform where everything runs together.
It started in 1985, when a 19-year-old walked into a Benetton store, saw long lines, and spent the next few months writing code to make them shorter. That was Sam Kliger, and that was the beginning of KWI. We were building cloud-based retail systems before most people were even using the term.
Today, KWI powers world-renowned brands across thousands of stores. What really sets us apart isn’t the technology. It’s the people behind it.
A Note From Our Founder
What kind of 19 year old walks into Benetton, sees the long lines, and then spends the next few months writing code just to make the lines shorter? I guess, only one kind. Me.
That was the year I quit school, handed Benetton the world’s first ever SaaS-based managed services solution and founded KWI. Which means KWI entered the retail Cloud before most people knew it existed.
We went on to help develop KWI’s single platform as you know it today. A platform that continues to evolve every second, anticipating solutions before problems even come up.
And believe me, we’re just as obsessed with driving perfection now as we were back then. Which is why our company has a no BS, customer-first policy. We’re here to win for you. That’s my word.
OUR TEAM
People Are The Difference
We’ve always believed that great technology is only as good as the people behind it. Our team is deeply rooted in retail, with many who have spent 15 or 20 years in the industry. It’s not something we dabble in. It’s all we do.
Our support team is based in New York, and our implementation consultants bring real retail experience to every project. When you partner with KWI, you’re not handed off to a call center. You’re working with people who understand how your business runs day to day.
That’s part of why our customers stay with us, many for well over a decade. It’s also why their success continues to shape everything we do.
TESTIMONIALS
What Our Customers Say
About Working With Us
WHAT WE DO
More Than A Transaction
Most people hear “POS company” and think we ring up sales. We do. But here’s what a day actually looks like in a KWI-powered store. Everything runs in one omnichannel system, built for the realities of specialty retail. It’s the result of 40 years of building alongside our customers.
Before The Doors Open
A manager checks overnight online orders that are ready for in-store pickup. New price labels print automatically, with markdowns applied straight from the merchandising system. No manual updates, no stickers over stickers.
On The Sales Floor
An associate uses a mobile iPad to check if a size is available at another location, pulls up the customer’s purchase history and loyalty status, and processes the sale right there. No register, no line.
At The Back Of House
Inventory updates in real time across every channel. An online order gets routed to the nearest store for same-day shipping. A return from the website turns into a new sale in-store.
After Closing
Every transaction, whether online, in-store, or marketplace, lives in one place. Customer data flows into Klaviyo for personalized marketing campaigns. Replenishment triggers automatically so the right product is in the right store tomorrow.
OUR JOURNEY