How to set a return policy that works for the customer and you

A store's return policy is an important part of your overall approach to customer service, but it's not as simple as making your guidelines strict or lenient. Return policies are very specific to your brand and what you're looking to accomplish — there is no one-size-fits-all strategy.

Who is revolutionizing retail?

Business insider just released their list of 25 companies that are revolutionizing retail. Yes, all of these brands introduce something new to the retail landscape, but when analyzing this list, we see a different story. Providing a full shopping experience and considering the consumer at every point of purchase - before, during, and after - matter more than ever. 

Think Tank: Fixated on Data? OK, but Don’t Forget the Customer

love shopping. Yes, it’s my business, but personally it’s my passion, too. For example, I recently felt the need to write a letter to the owner of a high-profile fashion brand. I walked into the store, expecting to come out with a few new things as I enjoy the clothes — the quality, the minimalist look. Instead, I walked out with conviction for what companies such as KWI are doing for the retail business.

Sam Kliger Sits Down With WWD

Candor’s Role in Transforming Retail

How Technology is Revitalizing Retail in 2018

Stories that “retail is dead” are just noise—the retail market is thriving for companies who are embracing the changing nature of how people shop and for companies who are equipping their brick and mortar stores with lessons learned from digital-first brands like everlane, m.gemi, and Stitch Fix. 

The Biggest Stories from NRF

Technology, AI, chat and more: What everyone is talking about after retail’s biggest conference.

KWI Debunks 5 common Shopping Myths [Infographic]

Client Highlight: KWI Launches All-Mobile Store for Isaac Mizrahi

KWI is pleased to announce our newest client: Isaac Mizrahi. This is Isaac Mizrahi’s first brick-&-mortar store and it opened with KWI Cloud9 mPOS alone – not a cash register in sight. It’s one more proof that Mobile POS is the system of the future, and the future is here now – especially for KWI clients.

KWI Gains Momentum Since Acquisition of Source Code & Associated Patent License for KWI Cloud 9 Mobile Solution from VeriFone

KWI releases first Cloud 9 Mobile POS release post acquisition and signs 8 new mobile clients

Client Highlight: NARS Cosmetics

We are delighted to welcome NARS Cosmetics to the KWI family of specialty retailers. NARS is in the process of expanding their store base and we are excited to be part of it.

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