how to build your omni-channel strategy

NBC Launches New E-Commerce Site!

HOW SHOPPERS USE THEIR SMARTPHONES IN STORES [INFOGRAPHIC]

Black Friday/Cyber Monday Recap: Dollars Up, Foot Traffic Down

As the SuperBowl of shopping comes to an end, one thing became very clear: brands need to be focused on an omnichannel solution for their customers. In a year where everyone is talking about in-store experiences, Black Friday weekend was all about e-commerce. Yahoo reported that “online sales rose more than 23 percent, crossing $6 billion on Black Friday, according to data from Adobe Analytics. On Thanksgiving, it's estimated sales grew 28 percent to $3.7 billion.” The growth continued through the weekend. CNBC reports that Cyber Monday hit a record $7.9 billion in sales, which is an increase of 19.3 percent from a year ago, according to data from Adobe Analytics. Holiday sales are at it's peak, according to Business Insider, as Adobe Analytics is predicting sales to be the biggest in U.S. history.

HOW SMART RETAILERS DRIVE COMMERCE WITH CONTENT (Tickets Available Now!)

The Future of Retail Over The Next Five Years, with Sam Kliger, CEO of KWI

I had the pleasure of interviewing Sam Kliger, Founder and CEO of KWI, a pioneer of cloud technology for specialty retailers. KWI provides companies with a unified commerce solution for point of sale, merchandising, eCommerce, CRM and loss prevention to create a holistic customer experience— both online and off. KWI counts leading fashion brands and retailers as customers including Bandier, Blue Mercury, Dylan’s Candy Bar, Hatch, NARS, Stance, Il Makiage and many more.

Is Your POS Network Supporting Your Business?

 

Having a state-of-the-art unified commerce and mobile POS system is crucial to compete in today’s retail market. Is your infrastructure ready to support it? A strong, reliable network (with cutting-edge monitoring, dynamic channel management, traffic shaping, and more) make all the difference in the consumer experience and whether or not you’ve earned a repeat visit and their loyalty.

5 Keys To Excellent Ecommerce Customer Service [INFOGRAPHIC]

Think Tank: Six Trends That Are Redefining Retail

Sam Kliger, founder and chief executive officer of KWI, shares insights into what's driving the retail industry heading into the second half.

Stance offers mobile self-checkout without an app download.

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