DON'T LET BAD TECH RUIN YOUR CUSTOMER SERVICE

When your system goes down, your store associates are firefighting. Sales are lost, customers are unhappy and an otherwise delightful customer experience has disappeared in moments.

 

Advertising Week 2019: Smart Retailers Embrace a Digital First Consumer Mindset

Advertising Week has become a fixture on the New York conference calendar in September, attracting brands, marketers and technology providers as well as retailers and celebrities. This year there were more than 100,000 attendees, 350 sessions and 1,200 speakers. KWI’s Chief Customer Officer, Frank Weil, curated and emceed the Retail track on day one of this four-day conference. With a focus on retail and direct to consumer (DTC brands), Advertising Week’s Retail track featured sessions on modern commerce in the digital world and sought to understand how retail evolved the ways brands sell, and how has it changed the way consumers buy.

Retail News You Can Use - September 2019 Stories

Retail News You Can Use - August 2019 Stories

Retail News You Can Use - July 2019 Stories

Retail News You Can Use - June Stories

Retail News You Can Use - May Stories

Executive Circle Awards – Long Island Business News

Retail News You Can Use - April Stories

how to build your omni-channel strategy

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