October 15, 2019
When your system goes down, your store associates are firefighting. Sales are lost, customers are unhappy and an otherwise delightful customer experience has disappeared in moments.
April 3, 2019
The last month of Q1 2019 brought news focused on retail innovations as it relates to technology and customer service. KWI client NARS Cosmetics announced it will be rolling out virtual try-ons via a partnership with Perfect Corp. where clients can use the virtual reality technology via iPads. In addition, two DTC retail brands have been named unicorns with Glossier raising $100m and Rent the Runway announced a $125m investment, making both brands worth more than $1 billion. And KWI client Quay Australia made headlines for launching a sunglass line with Jennifer Lopez and Alex Rodriguez.
March 11, 2019
When you think of a salesperson with a mobile device, you probably think of Apple. They were one of the first major brands to invest in the mobile point of sale experience using the iPod touch in 2009. Apple’s success has paved the way for a tremendous growth in mobile POS systems. An RIS News study found that half of department stores had already implemented a mobile POS plan or planned to do so within 12 months. For the past five years, we have been working with our clients to implement in-store mobile POS systems. We’ve seen the positive impact for these clients and the incredible benefits to anyone’s retail business.
March 8, 2019
It’s been another busy month in the world of retail as many blue-chip brands reported earnings and many retailers made their way to ShopTalk in Vegas. We saw headlines about stores shutting physical locations including JCPenney, Victoria’s Secret, Payless, and Gymboree to name a few. But not all was doom and gloom. Gap announced it would spin off Old Navy into a separate company and that it would acquire children’s retailer Janie and Jack. And Allbirds announced it was expanding to China, opening its first physical stores in the country.
February 15, 2019
Twenty-nineteen started off with a bang in the retail world as brands dug out from the holiday craze to refocus on the year’s new goals and initiatives. The NRF Big Show dominated the headlines as did reports of a successful holiday season, with Mastercard SpendingPulse reporting U.S. retail sales up 5.1 percent, the strongest performance in six years. Here’s a look at some of the stories that caught our eye in January.
