What I Wish I Knew Before I Signed

5 Questions to Ask Your New POS or Omnichannel Partner

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We created this guide to help you with the critical questions you need answered before you choose your next omnichannel partner.

Sometimes you win, sometimes you lose. That kind of uncertainty is ok when
you’re trying to pick where to eat lunch—but when you’re picking a retail tech partner that will impact your business for the next few years, you can’t afford that kind of risk.

If you’re a retailer looking to change POS or omnichannel solutions, this ebook is for you.

We’ll give you a cheat sheet to ask questions probing the following areas:

  • Pricing – If your new partner can’t give you clear expectations on pricing ahead of signing, that’s a major red flag.
  • Support – Know what support looks like for all levels of your team (back-office, and store associates) before you sign.
  • Integration – “Custom” means “untested.” When it comes to integrations, experience matters.
  • Reporting – Does this solution actually fit your broader business needs?
  • Timeline – If your potential partner doesn’t
    expect any hurdles, you’re guaranteed to hit some face-first.

The continual face-to-face contact with the customer allows for sales to occur with start to finish customer interaction, increasing impulse buys and basket size. KWI has been a great partner, understanding retail and is truly available to support our business.

— Bert Barber, Retail Technology Manager