The Jewelry Retail Challenge
Your associates should be telling stories, not hunting for SKUs
Jewelry retail is consultative by nature. Customers come in to mark milestones, from birthdays and graduations, to anniversaries, engagements, and the upgrade twenty years later. They want to feel heard; they want guidance, and they want the moment to feel personal.
That’s hard to deliver when an associate has to step away to flip through a product binder, scroll through a SKU list, or call a manager to identify an unfamiliar piece. It’s hard to deliver when inventory counts don’t match what’s actually in the case. And it’s hard to deliver when your system goes down on the Saturday before Valentine’s Day.
KWI is jewelry retail software built for the realities of the industry: large catalogs of small items, high associate turnover, peak-season pressure, and customers who expect a premium experience every time they walk through the door.
How Pandora
Reclaimed the Moment
Reduction In Product Lookup Time
Seconds Saved Per Item Added To Cart
Min Saved on Five-item Transactions
Pandora partnered with KWI to build AI Product Image Search into their store POS, replacing a manual lookup process that pulled associates away from customers and disrupted the sales conversation.
One Platform, Built For
Jewelry Retail
KWI connects POS, inventory, customer data, and the workflows specific to jewelry retail (consignment, special orders, layaway) into a single omnichannel operating environment.
AI Product Image Search
Find any product in seconds. No barcode required.
Jewelry is full of small items that are hard to identify without a barcode: charms, pins, rings, pendants. When a customer finds a piece without tags, the old answer meant pulling another associate away from their own conversation.
AI Product Image Search is built into the KWI POS. Associates point the camera at any item and the system returns the closest catalog matches from your product catalog. Select the right one, add it to cart or open a special order, and keep the conversation going.
Inventory Management
Stop guessing what’s in the case. Start knowing.
Jewelry inventory is high-value and small-format: a single tray can hold hundreds of pieces, and a single receiving error can cascade across the chain.
KWI gives you a live view of every piece across the store. When a customer asks if you have that exact charm in another location, your associate has the answer without making a phone call.
Online and in-store orders live in one dashboard. BOPIS, ship-from-store, special orders, and eCommerce purchases all roll up to a single view, so the associate sees the customer’s full order history across channels without leaving POS. For high-value pieces, serial number capture at point of sale records every serial-to-sale link, so returns and chargebacks have a clean audit trail.
Mobile POS and Clienteling
Associates who know your customers as well as they know your product.
With mobile POS, associates aren’t anchored to a counter. They can meet customers where they are: at the case, on the floor, at a trunk show. They can pull up a customer’s purchase history, wish list, or upcoming milestone dates without interrupting the conversation.
Wish lists sync bidirectionally between eCommerce and POS. A customer adds a piece to her wish list at home, and the associate sees it the moment she walks in. The associate updates the wish list at the case, and it’s there in her account by the time she gets home. The associate is never starting cold, and the customer never has to re-explain what she was eyeing online.
Jewelry Workflows
Consignment, special orders, layaway, all in one system.
Consignment runs end-to-end inside POS. Create a consignment, view what’s open, sell or return against it, ship pieces out, and report on it. Inventory stays correctly classified as out on consignment, so stock counts reconcile. Designer consignment, customer holds, trunk-show inventory: all tracked natively, not in a spreadsheet.
Special Order handles repairs, engravings, and re-sizings through one workflow, so a customer’s piece is never lost between a tray, a notebook, and the back office.
Layaway gives high-ticket purchases a payment runway. Hold the piece, schedule the deposits, and configure inventory to decrement at placement or at pickup. These capabilities mean the sale opens instead of walking out the door.
Reliability When It Counts
Your systems stay up. Even when everything else is going wrong.
There is no worse time for a POS system to fail than the Saturday before Valentine’s Day, the week before Mother’s Day, or Black Friday into Christmas Eve
KWI’s patented offline mode keeps stores processing transactions when networks go down. And because the same team that built the system supports it, when something needs attention, you’re not waiting on hold with a third-party vendor.
For 40+ years, we’ve supported our customers whenever and wherever they need it most.
Resources for Jewelry Retailers
SCHEDULE A DEMO
SEE WHAT KWI LOOKS LIKE IN YOUR STORES
Most jewelry retailers who switch to KWI do it because they’ve outgrown their current system or they’re tired of managing three separate platforms that don’t talk to each other. Either way, the conversation starts with your operation. Talk to sales ›