Order Management to Keep You Running

Unlock all inventory for purchase

It’s tragic to lose a sale to an item being out of stock when you’ve actually got plenty of product sitting somewhere else. With KWI Order Management, you can let customers buy from inventory across stores and warehouses, making it all available for purchase through any channel.

Give your customers the pick of inventory no matter where it sits.

Automate order processing

Omnichannel order fulfillment can be frighteningly complex without help. With KWI Order Management, you leverage advanced logic to route and process orders automatically with speed and accuracy. Adjust the logic based on profitability, location, inventory availability, thresholds, and more.

One powerful, rules-based engine for precise and automated order processing.

Fulfill from anywhere

Giving customers more fulfillment options makes their experience better and your business more efficient. Want to provide buy online, pickup in store (BOPIS)? Fulfill online orders from store inventory, or a single order from multiple locations? Let people buy in the store from the warehouse via an endless aisle? With KWI Order Management, it’s done, done and done.

Every channel becomes part of a single fulfillment network to serve customers.

Make store associates part of omnichannel

Store associates are busy enough as it is. So, making them part of omnichannel experiences needs to be as quick and easy as possible. With KWI Order Management, store associates get user-friendly tools to execute tasks such as placing orders, packing shipments and handling returns.

Your stores will soon be the linchpin of great omnichannel experiences.

Provide customer service everywhere

Missing, damaged or inaccurate orders? Customer appeasement needed? With KWI Order Management, you can easily address customer issues, including appeasements, no matter where orders were placed or where fulfillment came from. You can also proactively update customers on order status to keep them informed and reassured.

Resolve issues effortlessly and keep your customers happy.

Integrate with payments and other systems

Omnichannel doesn’t happen in a technology vacuum. We’ve got you covered with a combination of pre-built integrations and open APIs. KWI Order Management connects to the leading payment processors, logistics providers, tax services and more. And it works seamlessly with KWI’s POS and ecommerce modules.

Create a connected ecosystem ready to serve customers.

We were looking for a solution to satisfy our unique OMS requirements and KWI came to the rescue. Since then, we have had nothing but great success with the KWI platform by ensuring we get our product to our customers, by any means necessary.